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RIGHT OF COMMERCE: Cleveland Creative Inc and its Custom Logo Factory division (hereinafter "CLF") reserves the right to provide Estimates and create and accept Production Orders and undertake production jobs at its sole discretion.
On all order amounts that total under $5,000, payment must be tendered for the full amount of the invoice immediately upon the agreement to and the acceptance of the order, prior to the start of any custom production by CLF.
On order amounts over $5,000, payment may be provided to CLF in two stages: 50% of the accepted Estimate's total amount, payable prior to beginning the production process; 50% payable upon the completion of production process and prior to the shipment of any product to the customer.
If any adjustments or changes are required from the information presented in the agreed upon Estimate (i.e. changes in production, services, quantity, shipping, etc.), a new ACH or credit card processing will be created to cover the changes in the final invoiced total for the job. These adjustments will be billed automatically and immediately by Cleveland Creative using the same payment method presented previously by the Customer, and will not require any new authorizaton or confirmation from the Customer for said billing.
In the rare circumstance where credit terms are offered, payment must be tendered within 30 days of the Invoice Date. An Invoice will be created immediately upon the start of production and sent to the Customer at once, with payment due 30 days after that date. Failure to pay the Invoice amount within 30 days after the Invoice Date will bring to bear interest charges, assessed at the highest rate allowed by law. Payment terms are only offered with the express written consent of Cleveland Creative/CLF, and will require the full completion of a credit application prior to the granting of terms. In nearly all cases, net credit terms will not be granted, as payment by ACH or credit card is the preferred method of invoicing.
Once confirmed, any errors, inaccuracies or omissions made during the placement and/or production of an order shall be the sole responsibility of the Customer.
No cancellations of orders will be accepted after receipt of confirmation, except with the express written consent of CLF. If consent to cancellation is provided by CLF, Customer will be invoiced $50 plus the cost of all labor and materials used, changed or provided prior to the consented cancellation notice. Invoiced amounts will be billed as detailed under the Payment Terms above.
An overrun or underrun within 5% of the original order will be considered acceptable for the completion of that order, with the final quantity provided used to adjust the billed total to the Customer.
CLF and its partners, vendors and assigns assumes no responsibility for researching or authenticating the rights held by any Customer to any trademark, as it relates to any design or logo reproduced on behalf of a Customer. Any and all liability for any act of trademark infringement rests with the Customer, and Customer shall indemnify CLF against any and all actions resulting from trademark issues.
Standard production times are posted on the Art Policy pages for screen printing and embroidery.
Due to the variations inherent in the processes used in producing screen printed and embroidered designs, CLF assumes no responsibility and makes no guarantees regarding exact color matches of product or production, either within an order or in a reorder. Note that like-named colors used by apparel manufacturers are not necessarily an exact shade match.
Once confirmed and produced, all invoices for product and services will be charged and billed to the customer regardless of circumstance. If a production error is made and acknowledged by Custom Logo Factory in writing, then corrected replacement goods will be provided to the Customer by CLF once the goods shipped in error have been returned to the authorized return address supplied.
To receive a Return Authorization Number, please email us at returns@CustomLogoFactory.com or call 1-800-995-9990.
Any replacement goods requested by the Customer for orders already completed and for which CLF does NOT acknowledge a production error will require the Customer to place a new production order with CLF. No replacement goods will be provided unless CLF clearly states so in writing. Further, if a production error is made and acknowledged by Custom Logo Factory in writing, then corrected replacement goods will be provided to the Customer once the goods shipped in error have been returned to the authorized return address supplied.
In the case of an order cancellation prior to production, all returns of undecorated product to the mill or distributor from which it was secured (if requested prior to production) will incur a 20% restocking fee (with a minimum restocking fee of $5.00) unless a shipping or inventory error is acknowledged IN WRITING by Custom Logo Factory.
All returns must be made as directed by Custom Logo Factory. Therefore, Customer shall be required, prior to making any and all returns, to prominently write a Return Authorization Number on the box in which the product is to be returned, along with the proper return shipping address. Again, Custom Logo Factory shall provide both the Return Authorization Number and the return address to the Customer prior to ANY return shipment.
Further, no returns will be authorized or accepted for any products unless a Return Authorization request is made by the Customer within 24 hours after delivery of the goods to Customer. Defective products must have tape placed over flaw before returning. Refunds will be issued at the invoice price of the returned goods less any restocking fee, and will not include a refund or credit for any shipping charges. All refused and/or unclaimed shipments will be held by CLF for new shipping instructions, but no refunds will be provided or credits issued simply because a Customer refuses to accept a shipment of product.
If no suitable product substitution is available for shipment, an email notice concerning this unavailability of product will be sent to the Customer (generally within 24 hours of submitting the original order, but no such guarantee of this time frame is made). Said email will request instructions from the Customer on how to proceed with the order (e.g. request for different style, cancellation of order, etc.). The original order submitted by Customer will be placed on hold by Custom Logo Factory until such instructions are received from the Customer via email, fax or phone.
If less than half of the goods ordered are not available in inventory from Custom Logo Factory's warehouse network and no suitable substitute product is available, then those product pieces that are available as set forth in the Customer's order will be shipped as directed and the items not then available in inventory will be eliminated from the order and the purchase price amount will be adjusted (i.e. the order will be filled with the product available and the purchase price adjusted for the non-available items). If more than half of the goods ordered are not in inventory, the entire order will be placed on hold until instructions are provided by Customer with regards to Customer's wishes regarding substitution of product(s) or cancellation of the order submitted by Customer.
Custom Logo Factory is not responsible for loss or damage of products in transit. Customer will be responsible for checking shipment upon delivery for total product count and condition. Any shortage in total product count or evidence of damage to goods must be noted and reported to the carrier's office. All claims must be filed with the carrier within 24 hours from the date of loss or damage.
Further, by placing an order for products through CustomLogoStore.com, Customer acknowledges and understands that Custom Logo Factory is not the manufacturer of any product purchased by Customer and - that Custom Logo Factory's role is that of an authorized distributor of the products available for purchase on the Custom Logo Factory website. As such, Custom Logo Factory HEREBY DISCLAIMS ALL WARRANTIES AND CONDITIONS WITH REGARD TO ANY PRODUCT SO PURCHASED, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF USE, MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.
In no event shall Custom Logo Factory be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever including, without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the any product offered for sale on this web site, or otherwise arising out of the use of this site, whether based on contract, tort, negligence, strict liability or otherwise, even if Custom Logo Factory has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to the Customer.